An employer is looking for a Remote Call Center Representative in the Los Angeles, CA area. This person will be responsible for a minimum of 40-60 inbound calls per day. This person must be familiar with insurance as they will have to understand each patient's benefits and understand how the facility will be paid. They will be communicating with patients on what is owed (deductibles, co-insurances, or co-pays). Since this individual will be assisting patients with self-pay, they will be taking payments and help setup of payment plans if needed. This individual must be incredibly empathetic as they are NOT considered the collections department, and will be focused on the customer service/empathy aspect of each phone call with a patient. The shift is 8am-4:30pm with a 45 minute lunch break between 12pm-1pm.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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-2-5 years experience working in a call center for a healthcare company (provider or payer)
-Experience with 40+ inbound calls per day
-Insurance knowledge for verification, explanation of benefits, etc.
-Knowledgeable of the revenue cycle process
-Experience with EMR software
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.