Insight Global is seeking a Desktop Support Technician to join the team with one of our financial clients located in San Francisco, California. You will be joining a team of 4 other individuals who support the 200 users onsite in this location, as well as a few other locations remotely. It will be a combination of both deskside and over the phone support for executives, managers, support staff, and anyone across the firm who needs assistance. You will be handling level 2 troubleshooting, both hardware and software support. We are looking for someone with both great technical knowledge and premier customer service skills. This role will be onsite 5 days/week. The training period will be 7am-4pm, and then once you are up to speed, it will switch to 8am-5pm. There will also be occasional on-call support after hours and on weekends once you are fully trained.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
-5+ years' experience as a Desktop Support Technician
-Experience troubleshooting both hardware and software issues
-White glove deskside support
-Experience with a ticketing system
-Experience with a Windows environment
-Financial industry background
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.