Day to Day:
The Accounts Receivable Specialist II is responsible for maintaining the accuracy of Western Health Advantage's accounts receivable, including account balances, payments, and reconciliations. This role provides customer service for billing and premium-related inquiries and educates brokers, large groups, and individual account holders on company or plan changes affecting their accounts. The specialist also maintains assigned Large Group accounts and builds relationships with groups and brokers.
Responsibilities
* Ensure accuracy of company accounts receivable balances.
* Assist callers with credit card or e-check payments and educate them on available billing and payment tools.
* Process incoming checks, electronic funds transfer forms, and Advanced Premium Tax Credit Subgroup Change Reports.
* Create and maintain various billing reports.
* Perform monthly group account reconciliations and process at least one large group reconciliation within assigned groups.
* Maintain, balance, and post all e-Bill payments formats into Facets Application Software.
* Assist with billing disputes, daily cash balancing, and ACH postings.
* Act as first point of contact for all online billing registration and access questions and/or issues.
* Handle complex billing questions and assist with collection inquiries and write-off processing.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.