The Investigator I is responsible for detecting, reviewing, preventing, and reporting suspicious activity to help mitigate member and Credit Union losses through case investigations. The Investigator I will review real time payments and deposit activity to detect and prevent fraudulent transactions. This position will provide support and guidance for all suspicious or fraudulent activity for the Credit Union.
Some of the daily tasks:
- Oversee fraud monitoring tools and ensure a positive experience during fraud verification and reporting.
- Employ both manual and automated methods to identify and address suspicious member transactions promptly.
- Conduct thorough investigations and analyses of fraud cases, document all actions, and maintain member satisfaction.
- Resolve deposit and account fraud cases, adhering to department standards.
- Investigate check fraud claims, collaborating with members and financial institutions.
- Understand and comply with relevant laws and regulations, including those related to compliance, anti-money laundering, and card operations.
- Adhere to internal audits, security protocols, and stay informed on regulatory changes.
- Ensure accurate case documentation and completion before closing accounts in DSUI.
- Provide timely and professional responses to department inquiries and communications.
- Address and resolve fraud-related issues for members and branches effectively.
- Investigate and document suspicious activities for BSA compliance and assign cases to team members.
- Use BSA template for detailed reporting and support documentation for SAR review.
- Write BSA narratives for audit by higher-level investigators.
- Monitor fraud trends, collaborate with external entities to reduce industry fraud and protect credit union assets.
- Ensure confidentiality in all communications and documentation.
- Report elder and dependent abuse for timely mandated reporting.
- Act to prevent further losses by securing compromised accounts and cards.
- Keep precise documentation for SAR or law enforcement use.
- Handle FRAML cases efficiently within set deadlines.
- Be knowledgeable about CTR requirements and provide basic guidance.
- Train new staff and serve as a resource for loss prevention and fraud scenarios.
- Contribute to fraud prevention training for branch and HQ staff.
- Track work accurately for department performance metrics
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.