A client in Higher Education is seeking a remote end user support specialist to troubleshoot incoming requests related to their Learning Management System, Blackboard. This client is currently moving from Blackboard to Brightspace, so any experience with either is sufficient. This individual will be joining a team of two that provide Tier 1 and Tier 2 support for faculty, staff and students. This person will also provide basic IT support such as password resets and troubleshooting MS office suite. This position will be a fully remote, and the expectation is to work pacific standard time.
2+ years experience providing end user support for an LMS (preferably Blackboard or Brightspace)
2+ years experience providing Tier 1 technical support
Great customer service and communication skills
Ability to work PST hours
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.