Receive inbound calls and/or emails, identify the nature of the call/email and document all information according to standard operating procedures and dispatch technicians accordingly
Provide customers with updates and estimated time of arrivals and verify technician check-in and check-out
Enter new customer information into the internal database; also update and maintain customer database master files
Payroll entry: Using the SRS payroll report needs to review all labor entries from MobileTec to confirm they have been applied correctly. Add general ledger codes to payroll entries if needed and process expense reports.
Scan and submit backflow reports to applicable city utilities
Purchase order distribution: field technicians will call in to obtain a purchase order job number if a vendor is not listed in the phone APP. The dispatcher will verify job number and vendor information, save the purchase order number in internal system awaiting cost
Receive incoming emails from the Accounts Payable department and outside vendors regarding invoices
Responsible for the accurate entry, proofing, and maintenance of purchase orders
Initiates contact with vendors to check the availability of needed documents
3+ years of experience as a dispatcher within the construction, plumbing or HVAC background
Experience working with project managers, field techs, and clients or vendors
Experience reviewing and resolve purchase order and invoice discrepancies
3+ years of experience with data entry and experience multitasking
Experience transferring calls and experience working with multiple phone lines, high call volume environments
Commercial or Residential experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.