Job Description
The Agency Liaison acts as a primary point of contact for escalated agency matters and develops subject matter expertise in all aspects of local agency encroachment permits in assigned service area. The Liaison builds strong operational relationships with local public works department leaders; serves as a collaborative team member with the Permit Facilitation Team and to various internal work groups and project teams. Responsible for building internal alignment and transparency to local agencies' permit processes. Provides advocacy for the company's permit priorities, ensuring safety and customer commitment work goals are achieved. Leads negotiations with local agencies and identifies strategies to support successful execution, acquisition, and closure of local encroachment permits.
Job Responsibilities
* Develop and manage strong agency public works and building relationships in support of line of businesses goals and priorities.
* Negotiate establishing annual permits with local agencies in support of streamlining line of businesses work priorities and reducing permit backlog with municipalities.
* Facilitate regular meeting cadences with local agencies to negotiate permits and proactively communicate PG&E's critical safety and customer delivery projects.
* Manage and resolve permit non-compliance issues/escalations, restoration delays; identify appropriate internal stakeholders to support problem-solving and resolution.
* Effectively support Permit Facilitation Team with agency encroachment permit requirements and identify methods/practices to break through barriers to obtaining timely encroachment permits.
* permit requirements pertinent to work scope, and partner through permit challenges.
* Manage, track, document, and report on local agency issues as it relates to permit challenges, changes in agency requirements, project conflicts e.g., agency capital improvement projects (CIP), holiday and or street moratoriums.
* Travel as needed for agency meetings and Division Level Monthly Operating Review meetings.
Required Skills & Experience
* Bachelor's degree or equivalent experience.
* 5 years of job-related experience in areas such as relationship management, customer success management, analysis, construction, or closely related field or equivalent experience
* Experience using Microsoft Office Suite Programs.
* Intermediate experience with spreadsheet analysis, order management, and CRM platforms.
* Strong project management skills - flexible and adaptable to shifting priorities/deliverables.
* Solid collaboration and interpersonal skills to effectively negotiate and build relationships among varying stakeholders.
* Good analytical decision making and problem-solving skills; able to convert ambiguity into structure and coherent strategies.
* Effectively communicates moderately complex information with creditability, confidence, and clarity to diverse stakeholders.
Nice to Have Skills & Experience
* Influential in encouraging internal/external stakeholders to develop work processes in support of permit compliance, permit acquisitions, and effectively able to break through barriers of resistance.
* Thorough understanding of gas, electric, and vegetation work streams processes, goals, and priorities.
* Good technical understanding of local agencies' encroachment and building permitting process and conditions.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.