An employer is looking for a helpdesk/field technician for an IT Support company in Long Beach, CA and join a team of 3+ team members. You will be responsible for tier 1 troubleshooting/basic desktop support/hardware support (copiers, iphones, laptops, PC). You will be troubleshooting windows, linux systems, software, and security camera connectivity. You will be completing 10-30 tickets/day through the ticketing queue. 50% will be field support & 50% will be in-office support.
**This role is 100% on-site**
HOURS: NIGHT SHIFT 5PM-2AM (Saturday/Sunday & 3 days during the week)
1+ year of experience of Tier-1 Helpdesk/Field Technician Experience
1+ years of experience troubleshooting Windows 7, 10, and 11
1+ years of experience with MS Office
1+ year of experience with hardware troubleshooting (PC's. multi-function printers, and copiers)
Ticketing Experience (Remedy, ServiceNow, JIRA, etc)
Basic Security Camera Connectivity Troubleshooting (i.e. Checking broken fibers, power issues or camera damage)
Outgoing personality and good communication
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.