As part of the America's IT Support team, you will join the desktop support efforts for all of North American, South American, and Canadian office for troubleshooting, imaging, and total refreshes of office hardware and software support. This includes managing logistical aspects of laptops and accessories, including asset management, inventory tracking and shipping and receipt of hardware. You should also provide day-to-day support to local and remote employees for issues on their laptops and mobile devices, typically an average of 40 tickets per week.
* Minimum 2 years of professional experience within an IT support, helpdesk, desktop support role
* Excellent WindowsOS skills, familiarity with MacOS, and Microsoft Office Skills
* Thorough understanding of PC computer hardware, efficient troubleshooting techniques, and imaging
* Ability to evaluate and recommend hardware and software solutions, including new acquisitions and upgrades
* Excellent communication and customer service skills
* Experience with any type of ticketing system
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.