Job Description
Insight Global is seeking an onsite IT Help Desk Specialist for a client in Culver City, California. The IT Support Specialist is responsible for providing Technical Support to employees and students in an Elementary School setting. Under the supervision of the Director of Technology, this position will assist with Help Desk functions, deploying devices with JAMF, performing inventory, and assigning devices to students, and troubleshooting network and WiFi problems. This will be onsite Monday-Friday from 8AM-4:00PM.
Other responsibilities include:
Responsibilities/Duties
* Serve as the first responder for technical support for the entire school community
* Respond to help desk requests promptly
* Troubleshoot and resolve hardware, software, printing, phone, and A/V problems
* Oversee iPad and MacBook deployment and management
* Maintain software inventory and licensing compliance
* Manage hardware repairs for warranty and out-of-warranty computers, printers, and peripheralsMaintain hardware asset inventory
* Support with classroom interactive displays
* Support the Director of Technology with wireless network oversight and management
* Support employee onboarding and offboarding, including technology orientations
* Stay abreast of emerging technology trends and devices to ensure students, faculty, and staff have the best access to technological tools
* Assist with user account management and access in Google, Clever, and other systems
* Provide step-by-step training as needed for hardware/software through "how-to"documentation
* Responsible for tech setups for meetings/events as well as other audio-visual requests for school functions as needed
* Support the technology team with all other functions including, but not limited to data management, security, etc.
* Support Director of Technology with Veracross student information system maintenance and management
Required Skills & Experience
1-5 years of experience in IT Support Services
Experience setting up and working with Mac and IOS devices
Experience installing, configuring, and maintaining software, hardware, and related peripherals
Ability to establish and maintain productive, respectful relationships with a diverse community of faculty, staff, and parents
Innovative thinker, willing collaborator, and exceptional communicator
Degree or education within IT or a related field
Nice to Have Skills & Experience
Bachelors Degree in Information Technology or related field
CompTIA A+ and Network+ Certification
Apple Teacher Certification
JAMF Apple device management system
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.