Job Description
You will lead the efficient operation and maintenance of all computer systems, data and voice communications activities at our clients hotel property location.
* Ensure critical systems, specifically Property Management System (Opera), JAZZ Call Accounting, HSIA, Network (Cisco), PABX and Point of Sales (Micros) systems are available twenty-four (24) hours per day.
* Establish and maintain user procedures and hardware familiarization for all systems.
* Provide administration services, including contribution to the creation of technology capital and operating budgets.
* Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.
* Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.
* Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.
* Assist in the co-ordination of new acquisitions and major projects as required.
* Participate in property-level, corporate-initiated technology implementations.
* Good knowledge and support for Windows/Mac/Android/iOS operating systems.
* Provide direct guest support and quality support to function rooms and conference services.
* Must have strong interpersonal skills and be able to relate to all levels of staff
* Must be able to assist hotel guests with technical requirements and issues
* Assist in the process of systems backup and recovery procedures.
* Assist in management of third-party vendors.
* Assist with network support and security of Hotel systems (Bit9/Trendmicro/Websense) and network (Lantronix/Palo Alto/Trustwave), Active Directory, Server Infrastructure, and Network Infrastructure maintenance -- wired & wireless, Network protection and failover tools implementation.
* Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Senior Director of IT.
Required Skills & Experience
* Experience working in the hotel industry
* Technical background, MCSE or strong networking skills
* Prior education and/or experience supporting complex networks
* knowledge and support for Windows/Mac/Android/iOS operating systems
* Provide direct guest support and quality support to function rooms and conference services.
* Administer Office 365, Active Directory, Azure, global VPN and other communication tools
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.