Job Description
A client within the streaming domain is seeking a Technical Support Specialist to join a small but growing team supporting their mid-size environment which is primarily local to LA with smaller satellite offices in the Bay Area, Salt Lake City, Seattle, and NYC. We are seeking a self-starter with a strong background supporting G Suite/Google Workspace & MacOS- heavy environments. We are looking for candidates who are comfortable with wearing many hats and jumping into an autonomous role. Because this team is lean, start-up experience is preferred. You will provide the expertise required to maintain / support various IT systems while adhering to strategic department and company standards. This team provides a high level of customer service, advanced technical support for end user software and hardware, as well as network, server, and telecommunications support as needed. You will also assist in the management of the Technical/Customer Service and Support groups and dedicate a sizable portion of her/his time to technical project work.
Responsibilities Include:
- Provide first and second level support to internal users at all levels for software, hardware, and various infrastructure related issues.
- Participate in the entire user life cycle from accounts provisioning, hardware deployment and day one orientation.
- Provide video conference setup support and basic troubleshooting.
- Assist in various technical projects and maintenance that may be required (this includes desktop, directory services, telecom, and networking).
- Contribute to new technology and strategy discussions.
Required Skills & Experience
- 3-5+ years experience in a system administration/tech support role within a mac-heavy or blended environment
- Exceptional experience supporting all Apple desktops/laptops/tablets/workstations and MacOS
- Strong knowledge of Mac imaging and MDM software (i.e. Jamf Pro).
- Exceptional experience supporting Google G Suite, Okta, and a wide variety of popular Cloud SaaS Apps (i.e. Zendesk, Google Apps, Slack, Jira/Confluence, Github, Adobe CC)
- Experience supporting Microsoft Windows operating systems.
- Strong knowledge of Help Desk ticketing software (i.e. Jira Service Desk, Freshservice).
- Strong desire to help others, positive attitude, excellent problem solving, technical writing, communication, and organizational skills.
Nice to Have Skills & Experience
- Working knowledge of Networking Concepts (VPN, office and home networks)
- Scripting and automation skills
- Asset management experience
- Strong knowledge of media streaming services and devices
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.