Boeing Commercial Airplanes BCA is seeking Experienced Structures Fleet Support Engineers Service Engineers in Seal Beach CA.
The position requires flexibility in work hours but generally the work shifts adhere to a 7 days on Fri - Thu and 7 days off Fri - Thu schedule in a two-week cycle. Typical work days start at 12pm and end at 12am for day shift Engineers and start at 12am and end at 12pm for night shift Engineers.
The position is within the Boeing Operations Center Rapid Dispatch Team in the Customer Support organization supporting Boeing's in-service commercial aircraft fleet operating 24 hours a day 365 days of the year.
The position requires periodic work schedule changes across the various shifts to meet operational and business needs. Selected applicants must be willing to commit to working any work schedule required to balance staffing requirements on each shift.
As part of the Operations Center Rapid Dispatch Team the Engineer:
Develops minor structural repairs on all Boeing and Douglas series models.
Is the Secondary point of contact for Customer calls and Boeing Communication Systems BCS requests from customers or FSRs when primary support is unavailable.
Performs review of the requests and determines the best avenue for resolution
Develops solutions utilizing sound repair logic experience previous data etc.
Provides solutions through BCS and follows-up with Customer
Assists primary supporters prioritize and sort work to engage the best avenue for resolution as requested
Collaborates with other support groups in the Operations Center and/or External Support Teams to develop comprehensive solutions
Sends Requests for Support to external support teams when issue requires more extensive research
Communicates with Customer if additional information is needed or roadblock arises
Provides troubleshooting damage assessment and repair development assistance via telephone to Customers as needed
Reviews outgoing messages for quality
Provides assistance to primary support as required
Initiates proactive solutions as needed
Analyzes repairs and/or damage and develops substantiation of action
Develops substantiation package for repairs and/or fly-on limits
Assesses and resolves product/process issues through the product lifecycle
Leads research of technical operational and quality issues that cannot be resolved by the Customer
Designs and/or provides analysis of interim and final engineering solutions to return airplanes to revenue service
Works with and directs cross-functional teams to conduct root cause analysis and develops dispositions for complex design non-conformances
Assesses complex structural event reports to determine potential safety issues.
Develops and implements product/process improvements
Oversees documentation of hardware related problem
Identifies the need for technical training
Participates in and leads activities for on-site disabled product repair teams
Participates in accident investigation support teams
Develops customer correspondence for continued safe operation and maintenance of products
Manages performance of critical suppliers to ensure product integration and compliance with requirements
Conducts program independent reviews and reports results to program leadership
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Target Start Date: Asap
Duration: 6 mo. possible ext potential to be hired directly if right fit
Is this Req part of the VC25B Phantomworks or Space and Launch Programs?: No
Work Location/Building: 52-881 Seal Beach CA
Are you okay with out-of-state candidates?: Yes
What building number? 52-881 Seal Beach CA
Remote onsite or a combination of both? Onsite some remote work
Work Schedule i.e. FT PT On-Call: Full time
Shift Expectations First Second Third: Day shift/Night shift needed 2nd work 7 days straight- receive 7 days off. 11 ½ hour days Friday-Thurs then Fri-Thurs off
Start Time: noon - midnight/midnight - noon
Does this worker follow a 9x80 Work Schedule?: No
OT/DOT expected?: Yes
Does this position require a U.S. Person for purposes of Export Compliance?: Yes
Requested Security Clearance: No
Is Clearance Required to Start?: n/a
Safety Sensitive? DOD EFO FAA FMCSA NASA Not Required: No
Domestic travel required?: No
International travel required?: No
Are you open to communication with suppliers during the candidate search process?: Yes
Does this work fall under the SCA - Service Contract Act?: No
INTERVIEW/HIRING PROCESS
Interview/hiring process? ex: select based on resume phone in person panel etc. Panel screening phone
ONBOARDING
Report to work instructions after obtaining badge? required orientation trainings POC for first day etc.: 2-3 week onboarding/training period will work Mon-Fri day shift once completed hours stated above will begin
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.