Job Description
You'll work with a large team of contributors across all disciplines and engage with multiple web products simultaneously to grow new communication streams and expand on existing ones. The successful candidate possesses strong project management skills, ability to think in terms of continuous optimization, and thrives in a fast-paced environment.
The Custom Apps Product Management team defines complex technical strategies, performs advanced trend analysis, and reviews industry research to design & implement modern solutions.
In the role of a Senior Product Manager, you will lead conversations with a wide variety of constituents ranging from individual contributors to Executive VPs as you develop technical roadmaps, assess priorities, negotiate timelines, track budgets, ensure compliance with TWDC policies (privacy, infosec, legal, etc.), define scope, and drive the execution teams to ensure secure and successful delivery across every stage of the Product Lifecycle and SDLC for custom applications.
Strategy and Roadmaps:
- Lead discussions with stakeholders to define and clearly communicate the vision, objectives, scale and scope of work, expected outcomes, business value and impact, timelines, roadmaps for each of the applications in your portfolio.
- Prepare executive level product/service presentations and dashboards to demonstrate overall product/service health, roadmaps, risks, accomplishments and performance indicators.
- Define KPIs and make data driven decisions based on application analytics and user feedback to develop, analyze, and report on roadmaps and key measurements defining success.
- Stay current on the competitive landscape and relevant emerging technologies as well as developments and use cases across Enterprise Technology to provide strategic guidance on ways to automate, improve user experience, and deliver services more efficiently.
- Lead the dialog with end-users, segment clients, vendors, engineering teams, design & solution architects, and peers on roadmaps for our portfolio of dozens of custom applications.
- Stay current on developments and use cases within Enterprise Technology and provide recommendations on ways to automate, improve user experience, and deliver more efficiently.
Client Engagement and Execution Lead:
- Lead with practicality and wisdom in the midst of competing priorities and diverse personalities.
- Utilize highly developed communication skills to facilitate project-related conversations with technology senior leaders/managers/directors and stakeholders alike; scoping/managing new requests and driving tasks and project dependencies to completion across multiple supporting teams.
- Partner closely with Clients, Project Management (PMO), Engineering, and Customer Success on implementation of strategic enhancements and evolution to the portfolio of Custom Applications.
- Maintain the document repositories, ensuring they are current and regularly updated.
- Accountable for driving execution and delivery of complex enhancements from start to finish.
- Ensure a customer-focused and secure approach for delivering exciting custom application solutions across the Disney company
Administer, lead and optimize operational transition activities and procedures supporting the day-to-day work necessary for supporting Custom Applications across Disney, and designing and fulfilling automation to support the portfolio and its customers.
- Partner with other Product Mgrs, Solution Architects, and Engineering teams to identify opportunities to improve user experience, increase agility/availability, and reduce technical debt.
- Ensure daily scrums/milestones are handled effectively and that the desired outcomes are achieved.
- Oversee smooth delivery and ongoing activities through partnership with
- Engineering, Release Management, and the PMO.
- Ensure a customer-focused and secure approach to delivering exciting information technology solutions across the Disney company.
- Lead discussions with Clients, Product Management and Customer Success on implementation of strategic enhancements and evolution to our Enterprise Technology Custom Applications.
- Identify and build strong stakeholder relationships.
Governance & Compliance:
- Lead efforts with application stakeholders and engineers on overall health, compliance and security of the environment
- Establish regular audits of Custom Applications environments in coordination with engineering teams, security teams, and ensure expeditious remediation of control violations
- Enforce governance over the applications in your portfolio (integrations, security/privacy/legal policies, and records retention)
- Initiate regular audits of custom application environments are performed in coordination with security teams
Financials and Reporting:
- Interact with finance / cost accounting for chargebacks
- Ensure product status is accurately reflected in project mgt. and financial systems such as Clarity, Smartsheet, Jira, etc.
Required Skills & Experience
- Product / Program Management experience
- SDLC Agile Sprint and Backlog Management
- Expertise in defining KPIs and making data driven decisions based on application analytics and user feedback to develop, analyze, and report on roadmaps and key measurements defining success.
- Must have strong client-facing skills as this role frequently will lead discussions with executives from director to SVP
- Focus in the Custom Web Application area (WordPress/Ruby preferred)
- PPM Tool set: Clarity, Smartsheet, Jira
- Interview Process: Expect at least 2 rounds possibly 3
- BS/BA Degree or equivalent work experience
- Hybrid working model: work location being at the Studio Lot in Burbank
Nice to Have Skills & Experience
- Prior Disney experience as this role serves as an internal shared service(similar to a Digital Agency) to various Disney Segments/BUs
- Prior Agency experience having dealt with a variety of clients
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.