Remote Pega Support Analyst

Insight Global is looking for a Pega Platform Support Analyst to join a project team.

2 -3 years of working knowledge and experience in:

Pega Platform Application Service Support, Service Desk duties

At least one major service support management system -- CA Service Desk, ServiceNow

ITIL and IT Service Management principles and practices

At least one major RDBMS -- SQL Server, DB2, Oracle

Windows or Unix operating systems

Ability to analyze, troubleshoot, and resolve production issues in real time

Exemplary customer service skills

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.