REMOTE- Gainsight Business Analyst

A large cybersecurity company is looking for a Remote Gainsight Business Analyst to sit within the IT organization. This person will be focused on Customer Success platform (Gainsight) and perform data analysis across various IT applications such as Gainsight, Salesforce, User Analytics tools (eg: Pendo). This person will use their background in understanding Sales, Support & Customer Success business models for SaaS products. They will have the ability to take the disparate data and translate into insights that needs to be ingested into Gainsight CRM.

-5-7+ years Experience

-Gainsight Experience (ideally received certification)

-Ability to understand Sales, Support & Customer Success business models for SaaS products

- Ability to interpret data and turn it into information which can offer ways to improve a business

-Translate the ambiguous business needs into requirements and User Stories

-Experience working with IT in an Agile/Scrum environment

-User enablement experience and training.

- strong communication skills - both written and verbal

Must be flexible and collaborative

-Experience in high tech - preferably in IT Customer Success, Support / Sales businessMust have some systems experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.