What is the maximum bill rate for this position? 80-108/hr
What is the specific title of the position? Sr. Software Engineer IT Application Support
Work location specify UHG/UHC/Optum location or remote/telecommute? MN/Schaumburg/Irvine Telecommute okay
Work hours ex. 9am-5pm day/night shifts rotating shifts etc? 9am-5pm CT Flexible work hours needed to work with India team
Please provide a summary of the project/initiative that this candidate will be working on?
OptumRx Home Infusion RCM Collections implementation of MSFT Dynamics 365 application.
Please describe the team the candidate will be working with - how many members?
1 support team working with vendors MSFT/Quisitive and business team
What is the break-down of the teams skill sets ex: 1 PM 4 Developers etc.?
Development team
What are the top 5-10 responsibilities for this position please be detailed as to what the candidate is expected to do or complete on a daily basis?
IT Support for recently implemented Microsoft Dynamics 365 SaaS Revenue Cycle Management RCM product for Optum Rx Home Infusion.
Serve as primary technical point of contact for the application - manage system provisioning administration data refresh and maintenance inclusive for all Dynamics 365 environments.
Resolving support tickets working with business and Ops team in providing solutions to issues raised.
System monitoring and raising alerts for unusual performance.
Set up war rooms for any P1/P2 issue and coordinating with business IT and vendor for resolution of the issue.
Working with end user in understanding the issue in detail replicating the issue in lower environment and updating ticket logs accordingly.
Working with business stake holders for requirement gathering of future enhancements and taking part in planning/designing/solutioning sessions with vendor.
What does the ideal candidate background look like ex: healthcare specific background specific industry experience etc.? What skills/attributes are required please be detailed as to number of years of experience for each skill? What skills/attributes are preferred what will set a candidate apart?
Undergraduate degree or equivalent experience.
Prior experience of healthcare and application support preferred.
Basic knowledge of SQL.
Cloud knowledge and experience to perform cloud deployment will be add on
Basic knowledge of Revenue Cycle Management process.
Experience with MSFT Dynamics 365 RCM product nice to have.
Experience with Service now support tool nice to have.
Good writing and communication skills.
Flexible to work if required to overlap India/US timings.
Of the required skills listed which would you consider the top 3? Please list your expectations regarding years of experience for each requirement.
a. Prior experience of healthcare: 3-5 years
b. Experience w/Cloud applications w/experience to perform cloud deployment will be add on: 3-5 years
c. SQL knowledge: 3-5 years
d. Being part of Application Support team: 1-3 years
What experience will set candidates apart from one another?
a. Experience with MSFT Dynamics 365 RCM product
b. Prior experience with any Finance/Revenue Cycle Management applications
***Are you open to candidates that cannot convert to FTE without sponsorship?
a. No
What does the interview process look like?
a. How many rounds? 2-3
b. Video vs. phone? Flexible video will be preferred
c. How technical will the interviews be? For one of the rounds we will have our technical team gauge their technical expertise so may assess their understanding of Cloud applications/SQL
d. When do you anticipate starting the interview process? Open to start interview asap week of 2/6 maybe tough due to application go-live
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.