Remote Gainsight Administrator

Insight Global is looking for a Gainsight Administrator for a top client, leading the cyber security industry, headquarter in Santa Clara, Ca. The Gainsight Administrator will be apart of the Customer Experience organization, working cross-functionally to understand business requirements and translating them to effective use of applications. The role will require basic programming and object oriented concepts (inheritance, syntax etc) as well as an understanding of Customer Success and how to streamline process to speed up adoption. The Gainsight Administrator will also be responsible for analyzing data, drawing conclusions and implementing solutions using features like Data Designer, Journey Orchestration, Rules Engine etc.

· 3+ years of Gainsight Admin experience

· Understanding of Customer Success and how to streamline processes to speed adoption

· Comfortable with basic programming and object-oriented concepts (inheritance / syntax etc..)

· Demonstrate use of - Rules Engine to automate attributes, Scorecards and CTAs (Call to action) Strong understanding on Scorecards with various measures

· Strong knowledge of creating reports and dashboards and sharing groups Ability to implement Journey Orchestrator

· Ability to work with various Gainsight Objects including Standard and Custom Objects Configure and optimize Gainsight to internal customers (including integrations, reports, dashboards, and workflows)

Ability to analyze data, draw conclusions & implement solutions using features - Data Designer, Journey Orchestrator, Rules engine, SFDC administration etc.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.