Job Description
You will perform typical front office and back-office responsibilities, including patient education, medication requests, handling patient questions, and supporting provider needs
Assist with patient support such as answering patient emails, patient phone calls, processing medical records, provide patient care coordination
Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high-quality service
Become an expert with our software solutions, including but not limited to, Zendesk, Truepill EMR, and Five9.
Primary work will come from inbound calls, outbound calls, and email support requests
Required Skills & Experience
At least 1 year of directly related medical assistant experience (does not include externships or internships)
Medical Assistant Certificate/Diploma from an approved school/institution or equivalent documented training (i.e. military medic, EMT, etc.)
Needs to be tech savvy: experience working with technology, computers, electronic medical records, etc.
High School Diploma or GED equivalent
A great communicator - both written and verbal
Must have good internet connection because remote role
Nice to Have Skills & Experience
Experience in telehealth (working remotely)
Experience working at a startup (fast paced, changing environment)
Experience with any customer service software (such as Zendesk, Freshdesk, TalkDesk, Salesforce, etc.)
Bachelor's Degree
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.