Insight Global is looking for a Tier 1 Technician to sit hybrid- and complete a weekend shift. This resource will be growing Tier 1 and 2 support team within a global analytics company. This person will be providing remote and onsite support to internal users via Microsoft Teams chat or video call while also utilizing a ticketing system (ServiceNow). They will support 25-72 users on a daily basis. The technician will schedule time to remote into users' phone or laptop to provide support in a timely manner. Typical tasks surround software troubleshooting and could include troubleshooting Bluetooth, installing updated drivers, onboarding and setting up new equipment, or creating email distribution lists. Clear communication and customer service experience is required in this role. This weekend Tier 1 Support role will be hybrid. The Saturday/Sunday shifts are every weekend from 12pm-12am and there are two two 8 hour shifts that will be onsite (days onsite are flexible) from 9am-5pm. It is a 40 hour work week but only 4 days of work are required.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.