A large credit company is seeking a remote Service Desk Technicians to provide support whenever issues arise within contact center applications. On a daily basis, the Service Desk Technician will reset passwords, provide tier one support, troubleshoot tickets, escalate tickets, and communicate well w/ non-technical agents. Team size: 12. 100% remote.
1+ years of call center experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.