Omni Fulfillment Specialist

Insight Global is seeking an Omni Fulfillment Specialist for a top retail client in the athleisure/apparel industry. This individual will support omni-channel fulfillment programs, including Ship-from-Store and Buy Online Pickup in Store, ensuring seamless execution and strong operational performance across retail locations.
The role focuses heavily on organization, communication, and process execution - managing ticketing systems, maintaining documentation, supporting store teams, and identifying operational improvements. This is a highly collaborative position that interacts cross-functionally with retail and operations teams, making it a great stepping stone into larger corporate retail operations roles with clear growth potential into Specialist and Lead levels.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

1–2+ years of administrative or coordinator-level experience
Strong organizational skills and high attention to detail
Experience working in retail, store operations, or fulfillment environments
Ability to manage repetitive tasks with consistency and accuracy
Self-sufficient, proactive, and able to manage multiple priorities
Strong written and verbal communication skills
Comfortable working with standardized processes and documentation
Cross-functional collaboration experience

Experience with ServiceNow or ticketing systems
Experience supporting omni-channel programs (Ship-from-Store, BOPIS, etc.)
Background in retail operations support or store-to-corporate transition roles
Exposure to KPI tracking, surveys, or operational feedback loops
Process documentation (SOPs, training materials, knowledge base articles)
Coaching or supporting retail store teams

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.