Desktop Administrator

We are seeking a service-oriented, thorough and self-motivated professional to join our IT support team. In this role, you will provide inventory management services including shipping and receiving goods, stock management and distribution, asset database management and processing of computer hardware through its lifecycle. Additionally you will provide Tier 3 technical support to internal and external users, prioritizing and escalating helpdesk requests based on how critical they are to our business processes. You will be tasked with solving complex technical issues to completion and will also collaborate with team members across all departments to assist them with their technical requirements. Hands and feet work will be performed for various facility based tasks as needed.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

1. Advanced Windows Windows 11 support experience
2. Advanced Office / O365 application support experience
3. System Administrator experience
4. Excellent in person communications skills
5. Excellent time management and attention to detail

1. Experience managing a large volume of IT equipment both physically and via computer systems
2. Experience troubleshooting application installation and use on Windows based workstations
2. Experience troubleshooting AV hardware and software (MS Teams, Logitech, WebEx, etc.)
3. Experience troubleshooting application installation and use on mobile platforms (Apple, Android)
4. Microsoft/Cisco Certifications

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.