Equipment Services Coordinator

Insight Global is looking for an Equipment Services Coordinator to support a large fast food restaurant chain hybrid at their corporate home office in North Vancouver. The Equipment Services Coordinator is responsible for providing value and maintaining a high level of customer service to company operators through equipment estimates and procurement, and expediting and problem solving on equipment, décor and signage orders for both new and existing restaurants. On the day to day, the Equipment Services Coordinator will be balancing working on ongoing projects and responding to customer services requests as they arise. These ongoing projects include restaurant renovations, building net new restaurants and ongoing innovation.

Other Accountabilities Include:
- Maintains a high level of customer service by providing knowledgeable, accurate and timely information and direction on equipment, signage and decor inquiries and problem resolution to internal and external partners such as General Contractors, Franchisees, suppliers and others;
- Prepares and reviews estimates for new and existing restaurant projects;
- Prepares and places purchase orders and expedites equipment, signage and decor orders to effectively meet project deadlines for existing and new restaurants;
- Ensures the timely resolution of deficiency, warranty and service problems for new and existing restaurants;
- Timely resolution of credits, claims and invoicing issues related with each project or order;
- Maintains key information lists and supplier information (eg. small wares, start up forms, Smartsheet, Google databases, procurement system, inventory management);
- Assists the Equipment Services Manager in other related projects as required.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• A customer service orientation and strong experience within customer service / hospitality
• Bilingual English / French written and verbal communication
• Experience working in a fast-paced environment making prioritizations
• Familiarity working with collaborative technology software tools such as the Google suite, Smart sheets
• Organizational ability, adaptability, problem solving and administration skills.
• A post-secondary degree in Commerce or Business Administration, or a related degree

• Advanced Excel Skills
• Working experience bilingually in French and English
• Background working with Google Suite, Netsuite and or Miscrosift Suite

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.