Who Can Apply
- Candidates must be legally authorized to work in Canada
Job Description
About the Role
Insight Global is hiring for a Client Success Account Manager to join PayByPhone, a global mobile parking payments platform used by cities, operators, and millions of drivers worldwide. This individual is responsible for owning and growing relationships across an established portfolio of client accounts. This role is highly consultative and relationship‑driven, focused on client retention, revenue growth, and long‑term partnership value.
You’ll work closely with clients to deeply understand their operations, identify opportunities to expand adoption of solutions, and act as a trusted advisor and advocate for both the client and the company. This role goes beyond relationship management, you will own the actions, execution, and outcomes within your accounts.
This is a remote role with limited but meaningful travel, including client visits, conferences, and annual sales summits.
What You’ll Be Doing
Client Relationship & Account Ownership
• Serve as the primary point of contact for assigned client accounts
• Build deep, trusted relationships with stakeholders across client organizations
• Own all account activity—not just the relationship, but the follow‑through and execution
• Advocate for the client internally while representing the company externally
Retention, Growth & Revenue
• Drive client retention, renewals, and account profitability
• Identify and execute opportunities to expand services, solutions, and adoption
• Lead quarterly business reviews (QBRs), often in person
• Consult on operational improvements and solution optimization
Consultative & Operational Focus
• Get deep into client operations to identify challenges and opportunities
• Act as a problem solver—comfortable navigating ambiguity and complexity
• Collaborate cross‑functionally with Sales, Marketing, Client Support, and Leadership
Data, Tools & CRM
• Maintain accurate Salesforce (or equivalent CRM) data including notes, meetings, action items, and opportunities
• Use data and insights to inform strategy, recommendations, and client discussions
• Vet and assess candidates, solutions, and opportunities using AI tools such as ChatGPT, Copilot, and other platforms (e.g., Responsive, GovSpend)
Travel & Representation
• Attend ~2 conferences per year, 1 annual sales summit, and 1–2 client visits annually
• Represent the company at regional or national conferences
• Ability to fly, rent a car, and travel independently across the US and Canada
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Must‑Have Qualifications (Ranked)
1. 3–5 years of experience in client success, account management, or relationship‑based roles
2. CRM experience (Salesforce strongly preferred or equivalent CRM)
3. Strong relationship‑building and consultative communication skills
4. Comfort using AI tools in day‑to‑day work (ChatGPT, Copilot, similar platforms)
5. Ability to work independently, own outcomes, and “do what needs to be done”
6. Willingness and ability to travel (~15%) and drive/rent vehicles when required
Nice to Have Skills & Experience
Pluses
• Background in the parking industry (Unicorn)
• Experience in fintech or technology‑enabled services
• Exposure to government or municipal clients (open to candidates from private sector with relevant transferable experience)
• Experience presenting to clients and leading executive‑level conversations
• Familiarity with analytics, reporting, or BI tools
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.