Who Can Apply
- Candidates must be legally authorized to work in Canada
Job Description
This role is focused on building and enhancing enterprise-wide analytics, dashboards, and reporting capabilities across Global Operations & Support.
• Create and maintain enterprise-level Power BI dashboards and reports using Excel, PowerPoint, Power BI, Snowflake, and ServiceNow.
• Partner with vendors, internal architects, and data & insights teams to design and deliver comprehensive end-to-end reporting solutions.
• Apply technical expertise and problem solving skills to build, enhance, and automate analytics capabilities that support Operations & Support reporting.
• Use key performance metrics to influence and guide strategic decision making in close partnership with leadership.
• Own and lead strategic projects that drive continuous improvement within Global Operations & Support.
• Work with non-technical stakeholders, providing actionable data insights—even when information is incomplete.
• Contribute to ongoing development of BI and data solution ecosystems, championing best practices and improving data collection methodologies.
• Enable operational and exploratory analysis, including the application of AI reporting capabilities to retail-focused solutions.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Mid-level experience (4–7+ years) in Business Intelligence, analytics, or a related field.
• Experience with SQL, Python, or similar scripting languages for data extraction and integration.
• Experience with Power BI, ServiceNow Performance Analytics, Snowflake table maintenance, DAX, and/or data warehouse environments.
• Strong proficiency in Microsoft 365 tools, including Power Automate and SharePoint.
• Skilled in managing, manipulating, and validating large datasets from multiple sources.
• Ability to work with sensitive data while exercising sound judgment and discretion.
• Familiarity with technology support/contact centre analytics: SLAs, incident metrics, CSAT, ASA, FCRR, etc.
• Familiarity with organizational people analytics: forecasting, turnover, scheduling metrics, shrinkage, and more.
• Adaptable, flexible, proactive self starter who anticipates needs and takes initiative.
• Strong time management and ability to handle competing priorities on tight timelines.
• Capability to hold others accountable and operate as a strategic, solution oriented thinker.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.