Observability Analyst - INTL

Insight Global is looking for a Systems Analyst to join one of North America's largest retail and wellness companies. The ideal candidate will be joining the Guest and Educator Technology team that will be focused on building dashboards and alerts within Splunk and Datadog. This individual will also be leading the implementation and maintenance of technology and providing advisory support for business requirements.

Responsibilities:
• Design and maintain observability dashboards and alerting systems using Splunk and Datadog.
• Monitor application and infrastructure performance, availability, and usage trends.
• Analyze logs, metrics, and traces to support incident response and root cause analysis.
• Manage and execute Salesforce deployment activities using GitLab CI/CD pipelines, including metadata versioning, validation, and promotion across environments.
• Collaborate with DevOps, SRE, and Salesforce teams to ensure deployment quality and system visibility.
• Optimize data ingestion and retention strategies for observability tools.
• Document deployment processes, observability standards, and troubleshooting guides

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- Has around 5 years of experience in a Systems Analyst role or similar support, designing and maintaining observability dashboards and alerting systems in Splunk and Datadog
- Has release management experience within salesforce using Gitlab, including CI/CD pipeline configuration
- Has around 1 year of experience with salesforce configurations at the admin level
- Has experience gathering business requirements and further creating technical requirements

- has experience in the retail sector

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.