Working for the IS Support & Operations team, you will be responsible for supporting all aspects of how people access technology in their day-to-day work. You will host and manage the systems that are the foundation of our technology solutions and support a very diverse range of departments, all within a connected and cohesive organization.
You will:
-Man the support desk to answer questions/provide support to onsite users
- Help users make the most of their Windows/Mac workstations, iPhones, printers, handhelds, tablets and other devices through their whole lifecycle from initial imaging through to safe disposal
- Provide connectivity to desk areas and assisting remote users with basic connectivity support to ensure they can communicate with the systems they need (WiFi/Ethernet/VPN) in and out of the office
- Onboard new users and other day-to-day IT support tasks as coordinated by a central support ticketing system
- Assist in meeting room technology maintenance
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
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https://insightglobal.com/workforce-privacy-policy/ .
- 1 year of IT and Customer Service-related education
- Help desk experience both in person and virtually
- Experience with Windows, MacOS, Microsoft office suite and or a Windows networking environment
- Strong communication skiills, both written and verbal with a knack to communicate complex IT issues to a wide range of audience members from full-stack developers to finance team members
-A customer service orientation with a passion for IT Support and a desire to grow in a collaborative environment
- Experience with, or are familiar with the idea of a ticketing system (Jira, Zendesk etc)- ie. can open and close an active ticket
- Experience with AV/HDMI configurations in meeting rooms (ie. setting up sound bars and televisions).
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.