Insight Global is looking to hire a Sr Manager, Deposit Operations for a boutique financial servicing firm - you will be immersed in a dynamic environment that emphasizes both leadership and operational excellence.
Your responsibilities will include:
Team Coordination: Schedule and manage daily tasks for your team, ensuring efficient onboarding of clients and addressing any Electronic Funds Transfer (EFT) inquiries.
Issue Resolution: Actively support the team in investigating fraud issues and managing client communications through the general mailbox, ensuring timely responses to inquiries regarding services like maturity instructions for Guaranteed Investment Certificates (GICs).
Vendor Collaboration: Work closely with third-party vendors such as Fiserv DNA and Portfolio Plus, facilitating communication and coordination for system upgrades and user testing.
Performance Monitoring: Conduct daily audits and balance department transactions, providing regular reports on workload and efficiency to management.
Project Involvement: Participate in enterprise-wide projects, leveraging your expertise to guide initiatives that impact Deposit Operations.
This role requires a proactive approach to managing operations while fostering a collaborative team environment that aligns with Peoples Group's values.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
· Cannex Deposit Broker channel.
· Portfolio Plus banking platform is an asset.
· Bilingual English and French would be an asset.
· Understanding of Agile methodologies and tools is an asset (Confluence, JIRA).
· Expert CRM/Dynamics user implement efficiencies etc
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.