Insight Global is looking for a Technical Systems Analyst to join the Fraud Protection team. This team will be working closely with SaaS vendors to address all of the technological needs of the Asset Protection team with a focus on solutions that support the investigations of the Omni-risk specialists. This team support the delivery of customizations, enhancements and integrations to SaaS tools such as Secure 5, Engage, Decision Manager applications that are used by the Asset Protection team and Educators to investigate and process unverified returns respectively. This individual will be responsible for the following:
Experience supporting end-users including triaging, performing root cause analysis, and resolving application issues and responding to how-to questions
Support the creation, maintenance and monitoring of applications owned by the Fraud Protection team to support the ability to re-create, diagnose and troubleshoot technical issues faced by systems and applications users and vendors
Work directly with SaaS Vendor and internal lululemon teams to address active issues accordingly and required changes to correct issues.
Provide guidance to users in order to address technical issues and offer training options as needed through references to existing user guides, manuals, runbooks and any other resources
Maintain record of problems, incidents and vendor issues raised
Participate in project delivery activities handover to support activities as well as development of documentation intended for users in collaboration with the other support services
Work with Architects and Business Analyst to create and validate system diagrams for applications and systems owned by Fraud Protection.
Provide intervention in critical situations in the event of system failure and ensure timely responses to situations by following required escalation paths
Establish a regular mechanism for communicating and sharing vendors compliance with operational SLAs
Participate in peak readiness drills as well as documenting impacts of integration and platform currency on Fraud Protection systems
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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- Has around 4 years of experience as a Technical Systems Analyst within retail systems where the individual has triaged tickets, performed root cause analysis, and resolves application issues
- Support the creation, maintenance and monitoring of applications
- Experience with CI/CD pipeline and automation, docker and container management
- Experience in working with distributed Unix or Linux-based systems, J2EE Application Servers, clustered DB systems and source control systems
- Previous experience working with SaaS vendors and internal teams
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.