Ecommerce Fraud Analyst

Insight Global is looking for an Ecommerce Fraud Specialist to join a large retailer in Vancouver, BC. This role is predominantly manual review for fraud protection and mitigation. This role will be working on a system of fraud management applications, specifically, cybersource. There are current definitions of what is suspicious within an order and there are automatic rules in place that either accepts orders or rejects orders depending on the suspicious activity. A small percentage of orders require human logic and will be on hold for manual review. This individual will review one order at a time to make a decision on whether the order is fraudulent or not. The Fraud Specialist will also answer any fraud related questions from internal employees and external customers.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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2+ years of experience in fraud management

Understands fraud applications, processes and concepts

Experience in either ecommerce, retail or financial services

2+ years of research experience connecting the dots and leveraging opensource intelligence to validate orders

Tools for fraud management examples could be:

Cybersource

Kount

Forter

ThreatMetrix

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.