Job Description
We are seeking detail-oriented and proactive Systems Support Analysts to join our team and support a local company in the NWA area. In this role, you will be the first point of contact for vendors experiencing issues with item creation, providing guidance and escalating concerns to the appropriate support tiers. You will also analyze data files to identify trends, errors, and opportunities that help merchants and internal teams grow their business. We are looking for individuals with 1-3 years of data analytics experience where you feel comfortable in Advanced Excel functions/ formulas and Pivot tables. You will excel in this role is you have an eagerness to learn, attention to detail, willing to help personality.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Proficiency in Excel, including pivot tables, XLOOKUP, and VLOOKUP
• Strong customer service skills
• Attention to detail
• Comfortable on the phone, handling escalations, and troubleshooting
• Eagerness to learn
Nice to Have Skills & Experience
• Background in data
• Prior customer service or customer support experience
• Ability to manage competing priorities and communicate issues with a sense of urgency
• Ability to function as part of a cohesive team
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.