Position Description: Walmart eCommerce is looking for an engaged and excited associate to support our growing team. The Trust and Safety Operations support agent will support the company?s item review process for new or flagged products proof of concepts and pilots. The position will focus both on daily execution of existing operational processes and driving process improvement that support scalable solutions to the areas of responsibility. In this role the associate will be required to demonstrate the ability to understand Prohibited Products policies to report process improvement opportunities for the Trust and Safety team through escalations and prohibited products tracking. Trust and Safety coordinates with cross functional partners across Legal Compliance Marketplace eCommerce Operations and Customer Support. The Trust and Safety Operations support agent is expected to work independently to meet daily performance goals while appropriately escalating disputes and incorrect rule data. Essential Functions:- Supports and executes company operations by collaborating with cross-functional partners to ensure the needs of the customer and business are met. - Communicates with internal and external partners regarding processes requirements and performance measurements to support compliance of the Marketplace. - Review new or flagged products with daily reporting of rule inaccuracy. - Execute best-practice standards and report trends or behaviors requiring escalation - Completes work assignments and priorities by using policies data and resources. - Recommends and proactively escalates opportunities to enable the Trust and Safety team to meet its customer promise. - Solutions will be grounded in data and metrics that drive the business. Preferred Qualifications: - 1 ? 3 years in an ecommerce field- Excellent at handling large and complex data sets or other analytical tools. - Demonstrates up-to-date expertise in industry best-practices execution and improvement of action plans.- 2 years? experience in cross functioning online operations. - Ability to support multiple projects at once while ensuring deadlines are met- Focus on accurate and appropriate data output for the business. - Must also be able to deal with ambiguity and make independent decisions about what data and approach is best for the task at hand. - Ability to adapt to and learn from change difficulties and feedback. - Proficiency with Excel Powerpoint Salesforce JIRA and search
Desired Skills:
- Associate or Bachelor's degree
- Communication skills
- Problem solving skills
- Ability to navigate internal tools and follow processes
- Systems data Entry
- Excel Data entry desired
Desired Skills:
- Associate or Bachelor's degree
- Communication skills
- Problem solving skills
- Ability to navigate internal tools and follow processes
- Systems data Entry
- Excel Data entry desired
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.