The role will focus on redesigning our key operating manuals and training materials. Gaining a detailed understanding of program operations will be critical to this role.
Designing key operating systems, including training program, SOP, and reference materials
Review and approve/decline grant applications within approved eligibility guidelines and adhering closely to the established Standard Operating Practices (SOP)
Monitor email inbox for associate questions
Call center will escalate to this team in written tickets - there is a team where people can call in with questions but that is no them, some get escalated to them through email
Synthesize info from guidelines and make decisions - use the SOPs to take gray and make it black and white
Need to be bright and love analytics
Customer centric - what does the customer need to hear to get the answer
Analytical: Great attention to detail, with strong research and retention capabilities
Strong written and verbal communication skills, especially technical writing
Excellent use of all Microsoft operating systems (Word, PowerPoint)
Attention to detail
Able to effectively multi-task and operate with a sense of urgency to complete tasks
Highly collaborative and works effectively in a team environment
Active listener and displays superb customer service
Execute the role with a high degree of confidentiality and respect for the individual
Displays a high level of cultural competency
Possesses self-care
Complies with company policies, procedures, and standards of ethics and integrity and applies these in executing business processes and practices.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.