Job Description
This position performs as a source of technical support and problem resolution for our client's Retail Systems. Provides expert level technical support of retail systems for convenience store, fuel, and food service operations including payment systems and loyalty programs. Delivers solutions that meet cross functional requirements and follows defined IT Processes. Provides escalation support for our Service Desk team. Interacts with internal teams and 3rd party vendors in a geographically diverse work environment. Provides support for various project activities as required.
This position includes, but is not limited to, the following essential job duties, responsibilities, and requirements:
Job Duties & Responsibilities:
-Participate as a dedicated support resource for projects of varying complexity.
-Provide expert level technical support for retail systems and business partners.
-Provide expert level incident resolution for escalated issues.
-Delivers assignments and project deliverables within specified time frames, adhering to established standards and guidelines individually and as a member of a team
-Engages with internal customers, vendors, peers and management teams to understand issues, and to provide updates and status.
-Works with others to facilitate completion of assignments\projects on time
-Assists with creating or enhancing documentation
-Performs other job duties as required
Required Skills & Experience
-Extensive 3rd tier POS support, preferably with PDI (Back Office), Radiant POS, and\or Verifone POS solutions
-At least 5 years of experience in a high level technical support role
-Excellent analytical, organizational and customer service skills; must be detail oriented with an ability to meet deadlines with limited supervision.
-Follows IT standard protocol for change\release management
-Requires good communication skills as well as team participation
-Must be able to interact with Management and team in a remote work environment
-Ability to read and listen, and communicate effectively to various audiences, orally and written
-Ability to process information, including gathering, interpreting, assessing, organizing, and verifying data and material problems with computer hardware and software
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.