An employer is looking for a Payroll Implementation Specialist in the El Paso, TX area. Responsibilities include:
*Reach out to payroll personnel on the client end in order to obtain specific information if missing in order to correctly implement
*Implement solutions to non-complex clients, following internal guidelines, and in accordance with client expectations
*Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness
*Review orders for accuracy and then implement the solution in a very prescribed manner according to guidelines and training
*Work under direct supervision to resolve issues and provide solutions
*Remain engaged with client throughout implementation, until client is successfully running
*Interact/collaborate with internal associates in various departments as needed in order to successfully complete the job
*Exchange routine information with members of client project team, including priorities, timeliness and issues as they arise
*Guide and drive the client towards the best solution for their business needs
*Analyze existing systems, interface requirements, business processes
*Partner with clients to understand their business and related needs
*Incorporate new processes, tools and approaches when recommending a solution to their current payroll technology
*Utilize broad knowledge to recommend solutions to the client when appropriate
*Understand client business issues and concerns and recommend and implement appropriate solution
* End to end full cycle Payroll Processing Experience
* Able to speak to experience with Multi J, 1099, W2 payrolls
* 1 to 3 years of experience working in a client service/account management/customer service environment or systems integration environment
o Service background/ Strong client relationship skills
* Emotional intelligence/ Situational intelligence
o Is able to detect if someone is confused or doesn't understand something on the other end of the telephone
o Be able to ask the right questions in order to find out how to help the client best
o Someone who is able to adjust their communication style to adapt to their target audience
* Strong attention to detail- a lot of data entry involved with implementing new client information
* High level of organization
* Truly able to multitask in a high urgency environment with competing priorities, not just say that they are a multitasker
* Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
* Excellent analytical skills and time management skills
* Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
* Proficient in the latest web technologies and working knowledge of various operating systems
* Must be able to recognize basic procedural issues as they arise, then escalate to the appropriate level
* Able to communicate clearly and effectively, and interact with a warm demeanor with clients. Well-spoken and concise
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.