Fully Remote Service Desk

Post Date

Nov 10, 2022

Location

Phoenix,
Arizona

ZIP/Postal Code

85027
US
Aug 19, 2024 Insight Global

Job Type

Contract-to-perm

Category

Help Desk

Req #

PHX-526694

Pay Rate

$17 - $26 (hourly estimate)

Job Description

Day to Day:

A client in Phoenix is looking for fully remote tier 1 service desk candidate. The job responsibilities include but are not limited; providing tiered support for call in, email or chat generated incidents. They will be managing the incidents using the incident management, knowledge base, and request fulfillment processes. Then maintaining all entered activity data for timeliness, accuracy, relevancy, escalation, and status. The candidate will intake tickets and be the first remote support person, they will handle calls from the entire organization which includes all the stores, the distribution centers and end users. We are looking for some one to maneuver any IT related issue at its quickest convenience while multitasking. The problems include diagnosing and resolving incidents remotely with functions such as software patching, installing, deinstalling, upgrading, downgrading and hardware repairs, replace, upgrade, install, deinstall. Overall, they are looking for a candidate to grow within the organization and join the team of 19 service desk employees.



We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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Required Skills & Experience

6 + months of experience supporting PC software, hardware and peripherals in an office environment as a Service Desk or Help Desk technician

Must have excellent communication and excellent customer service and phone etiquette, professionalism is the most important skill!

A brief understanding of Microsoft Suit tools and familiarity with a ticketing system

Strong customer service orientation

Nice to Have Skills & Experience

Plusses:

ServiceNow Experience

Bilingual

Certifications (A+ & Google)

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.