Day to Day:
A client in Phoenix is looking for fully remote tier 1 service desk candidate. The job responsibilities include but are not limited; providing tiered support for call in, email or chat generated incidents. They will be managing the incidents using the incident management, knowledge base, and request fulfillment processes. Then maintaining all entered activity data for timeliness, accuracy, relevancy, escalation, and status. The candidate will intake tickets and be the first remote support person, they will handle calls from the entire organization which includes all the stores, the distribution centers and end users. We are looking for some one to maneuver any IT related issue at its quickest convenience while multitasking. The problems include diagnosing and resolving incidents remotely with functions such as software patching, installing, deinstalling, upgrading, downgrading and hardware repairs, replace, upgrade, install, deinstall. Overall, they are looking for a candidate to grow within the organization and join the team of 19 service desk employees.
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6 + months of experience supporting PC software, hardware and peripherals in an office environment as a Service Desk or Help Desk technician
Must have excellent communication and excellent customer service and phone etiquette, professionalism is the most important skill!
A brief understanding of Microsoft Suit tools and familiarity with a ticketing system
Strong customer service orientation
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.