Fully Remote Service Desk

Post Date

Nov 10, 2022



ZIP/Postal Code

Jan 28, 2024 Insight Global

Job Type



Help Desk

Req #


Job Description

Day to Day:

A client in Phoenix is looking for fully remote tier 1 service desk candidate. The job responsibilities include but are not limited; providing tiered support for call in, email or chat generated incidents. They will be managing the incidents using the incident management, knowledge base, and request fulfillment processes. Then maintaining all entered activity data for timeliness, accuracy, relevancy, escalation, and status. The candidate will intake tickets and be the first remote support person, they will handle calls from the entire organization which includes all the stores, the distribution centers and end users. We are looking for some one to maneuver any IT related issue at its quickest convenience while multitasking. The problems include diagnosing and resolving incidents remotely with functions such as software patching, installing, deinstalling, upgrading, downgrading and hardware repairs, replace, upgrade, install, deinstall. Overall, they are looking for a candidate to grow within the organization and join the team of 19 service desk employees.

Required Skills & Experience

6 + months of experience supporting PC software, hardware and peripherals in an office environment as a Service Desk or Help Desk technician

Must have excellent communication and excellent customer service and phone etiquette, professionalism is the most important skill!

A brief understanding of Microsoft Suit tools and familiarity with a ticketing system

Strong customer service orientation

Nice to Have Skills & Experience


ServiceNow Experience


Certifications (A+ & Google)