Business Systems Analyst

Position Summary

The Digital Systems Integration – Business Systems Analyst serves as the primary business process, systems analysis, and requirements management resource supporting the Digital Systems Integration (DSI) organization.

This role is responsible for helping translate operational business requirements into scalable system solutions across digital ecosystem, including ERP, MES, PLM, CMMS, LMS, reporting platforms, and related business applications.

Working closely with operational stakeholders, system owners, implementation partners, and DSI leadership, the Business Systems Analyst acts as the bridge between business operations and technology teams, ensuring operational needs are accurately captured, documented, prioritized, and translated into effective workflows and system requirements.

The Business Systems Analyst plays a critical role in supporting the stand-up, integration, and optimization of the systems that will enable Manufacturing, Training, Warehouse, Facilities, and Maintenance operations throughout the lifecycle of the Model T program.
Key Responsibilities

Business Requirements Management

Facilitate discovery and requirements gathering activities across operational workstreams.

Partner with stakeholders to document:

Business requirements

Functional requirements

System requirements

Workflow requirements

Reporting requirements

Data requirements

Process dependencies

Ensure requirements are clearly documented, validated, and approved prior to implementation activities.

Shape

Business Process Analysis

Analyze current-state and future-state operational workflows.

Support activities including:

Process mapping

Workflow documentation

Gap analysis

Process optimization

Requirements traceability

Business impact assessments

Identify opportunities to improve operational efficiency through process standardization and systems enablement.

Shape

Systems Integration Support

Support implementation and integration efforts across:

ERP

MES

PLM

CMMS

LMS

Reporting & Analytics Platforms

Collaboration Platforms

Assist with documenting business requirements, process flows, data dependencies, and integration points between systems.

Help establish a connected digital operating environment that minimizes manual processes and redundant data entry.

Shape

Stakeholder Engagement

Partner directly with business stakeholders across:

Manufacturing Operations

Assembly Operations

Fabrication Operations

Training Organization

Warehouse Operations

Facilities Operations

Maintenance Operations

Quality

Program Management

Facilitate workshops and working sessions to understand operational objectives and system requirements.

Act as a trusted advisor helping operational teams navigate system adoption and process improvement initiatives.

Shape

User Acceptance Testing (UAT)

Support planning and execution of testing activities.

Coordinate:

Test script development

User acceptance testing

Defect tracking

Issue resolution support

Validation exercises

Go-live readiness reviews

Ensure systems are properly validated prior to implementation and operational deployment.

Shape

Reporting & Analytics Support

Partner with Reporting Analysts and DSI leadership to define business reporting requirements.

Support development of:

Operational dashboards

KPI scorecards

Management reporting

Executive reporting

Business intelligence solutions

Ensure reporting requirements accurately reflect business needs and operational objectives.

Shape

Data Governance & Data Quality

Support establishment of data governance standards across business applications.

Assist with:

Data mapping

Data validation

Master data reviews

Business rule documentation

Data quality analysis

Data ownership alignment

Help ensure critical operational data remains accurate, consistent, and reliable.

Shape

MES-Centric Operational Readiness Support

Given Assembly is expected to be the first operational activation area, support MES-related readiness efforts by assisting with:

Production workflow documentation

Work instruction mapping

Operator workflow analysis

Manufacturing reporting requirements

Quality data collection requirements

Traceability requirements

Support validation of manufacturing workflows before production launch.

Shape

ERP, PLM, CMMS & LMS Support

Partner with system leads to support business process alignment and requirements gathering activities for:

ERP

Inventory management

Procurement workflows

Material planning

Supply chain reporting

PLM

BOM management

Change management

Engineering documentation

Configuration control

CMMS

Asset management

Work order management

Preventive maintenance workflows

LMS

Workforce readiness

Certification tracking

Learning administration

Qualification management

Ensure requirements remain aligned across systems and operational teams.

Shape

Governance & Project Support

Support execution of DSI governance activities.

Coordinate:

Action item tracking

Decision logs

RAID management

Requirements repositories

Status reporting

Stakeholder communications

Provide visibility into progress, dependencies, risks, and implementation readiness.

Shape

Documentation Management

Develop and maintain:

Business requirements documents

Process maps

User stories

Workflow diagrams

System requirements documentation

Functional specifications

Test scripts

Meeting documentation

Ensure documentation remains organized, version-controlled, and readily accessible.

Shape

Continuous Improvement

Identify opportunities to improve:

Business processes

System adoption

Reporting capabilities

Data quality

Workflow efficiency

User experience

Support implementation of improvements and monitor resulting business outcomes.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Phase 1 & Phase 2 Responsibilities

Phase 1 – Discovery & Digital Strategy Development

Support:

Stakeholder alignment sessions

Requirements gathering workshops

Systems selection discussions

Process mapping activities

Reporting requirements definition

Integration planning activities

Help establish the foundational requirements needed to support future implementation efforts.

Shape

Phase 2 – Operational Readiness & Initial Deployment

Support:

User acceptance testing

Workflow validation

Reporting deployment

System readiness assessments

Go-live support

Issue resolution coordination

Assist with Assembly launch and initial operational system deployment activities.

Shape

Long-Term Systems Optimization

As operations scale, support:

Adoption improvement initiatives

Workflow optimization

Dashboard enhancements

Reporting maturity

Data governance programs

Continuous process improvement efforts

Help ensure platforms continue to evolve alongside business requirements.

Shape

Governance & Documentation

Maintain and support:

Requirements repositories

Workflow documentation

Business process maps

Test scripts

KPI definitions

System documentation

Change request logs

Decision registers

Meeting records

Status reports

Participate in governance reviews and operational assessments.

Support compliance with program documentation standards.

Shape

Required Qualifications

3–7+ years of experience in business analysis, systems analysis, business process improvement, digital transformation, or enterprise applications support

Experience supporting enterprise business systems within manufacturing, industrial, logistics, semiconductor, or data center environments

Strong understanding of:

Requirements gathering

Process mapping

Business process analysis

Systems implementation

Data governance

Reporting and analytics

Experience supporting enterprise software deployments or business transformation initiatives

Strong analytical, organizational, and problem-solving capabilities

Excellent written and verbal communication skills

Shape

Preferred Qualifications

Experience supporting one or more of the following systems:

ERP Platforms

Manufacturing Execution Systems (MES)

Product Lifecycle Management (PLM)

Computerized Maintenance Management Systems (CMMS)

Learning Management Systems (LMS)

Experience supporting:

Data Center Manufacturing

Semiconductor Operations

Advanced Manufacturing

Warehouse & Logistics Operations

Greenfield Facility Launches

Enterprise Digital Transformation Programs

Experience with:

Power BI

Visio

SharePoint

SQL

Power Platform

Jira

Confluence

Azure DevOps

CBAP, PMI-PBA, CAPM, PMP, Lean Six Sigma, Agile, or related certifications are highly desirable.

Shape

Key Performance Indicators (KPIs)

The Digital Systems Integration – Business Systems Analyst will be measured against:

Requirements accuracy and completeness

Stakeholder satisfaction

Process documentation quality

UAT completion performance

Business process adoption support

Reporting requirements fulfillment

Data quality improvement support

Issue resolution support effectiveness

Documentation currency and compliance

Change request management effectiveness

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.