Digital Systems Integration Manager

Position Summary

The Operations Manager – Digital Systems Integration is responsible for the day-to-day execution, administration, adoption, and operational support of the digital systems ecosystem supporting Fluidstack’s Phoenix production facility.



Working under the direction of the Sr. Program Manager – DSI Integration & Stand-Up, this role translates system strategy and governance requirements into operational execution by coordinating platform deployment, workflow implementation, user adoption, reporting operations, and cross-functional system support activities.



The Operations Manager serves as the primary operational liaison between Manufacturing, Logistics, Training, Facilities, Maintenance, and enterprise system stakeholders to ensure digital tools are integrated into actual business processes and consistently support production objectives.

This position is accountable for ensuring operational systems remain reliable, users remain engaged, reporting remains accurate, and system-related issues are proactively identified and resolved.

Key Responsibilities

Systems Deployment & Operational Readiness

Support deployment and operationalization of digital platforms supporting manufacturing and facility operations, including:

MES (Manufacturing Execution Systems)

ERP / Supply Chain Systems

LMS (Learning Management Systems)

CMMS (Computerized Maintenance Management Systems)

PLM (Product Lifecycle Management)

Reporting and Dashboarding Platforms

Coordinate go-live readiness activities, user access validation, testing support, and operational acceptance activities.

Ensure systems are configured and deployed in alignment with approved business processes and operational requirements.



Business Process Integration

Translate operational requirements into executable system workflows.

Work directly with operational stakeholders across:

Fabrication

Assembly

Logistics

Warehouse Operations

Training

Maintenance

Facilities

Ensure system functionality aligns with day-to-day operational execution.

Identify workflow gaps, inefficiencies, or adoption challenges and drive corrective actions.



Reporting & Dashboard Operations

Manage day-to-day administration of operational dashboards and reporting outputs.

Support development, deployment, and maintenance of:

Production dashboards

Workforce dashboards

Quality dashboards

Logistics dashboards

Executive reporting packages

Validate data quality and reporting accuracy.

Support continuous improvement of reporting structures as operational maturity increases.



Data Governance & Integrity

Support governance of production, labor, quality, inventory, maintenance, and training data.

Ensure:

Data consistency

Data accuracy

Reporting reliability

System compliance

Monitor data quality issues and coordinate remediation activities with operational and technical stakeholders.

Support KPI ownership and metric standardization initiatives.



User Adoption & Change Management

Serve as the primary operational lead for system adoption activities.

Partner with Operations, Training, and Functional Leaders to ensure:

User onboarding

System utilization

Process compliance

Reporting adoption

Develop user guidance materials and support training efforts tied to system deployment.

Monitor adoption metrics and escalate risks to the Sr. Program Manager.



Vendor Coordination & Issue Management

Coordinate with platform providers, implementation partners, and internal support resources.

Manage:

Issue identification

Ticket tracking

Resolution follow-up

Enhancement requests

Escalation management

Maintain visibility into open actions, system risks, and deployment dependencies.

Provide regular status reporting to program leadership.



Governance & Operational Support

Support execution of established governance structures including:

Daily operational reviews

Weekly performance meetings

KPI review sessions

Executive reporting cycles

Maintain:

RAID logs

Action item registers

Decision logs

System deployment trackers

Ensure reporting deliverables are completed accurately and on schedule.



Phase 1 & Phase 2 Mobilization Support

Phase 1 – Mobilization & Documentation

Support establishment of:

System architecture

Data ownership structures

Reporting templates

Governance workflows

User readiness plans

Participate in documentation reviews and operational readiness validation activities.

Phase 2 – Site Launch & Personnel Ramp

Support activation of:

Core data streams

Dashboards

Reporting cadence

Escalation processes

System adoption activities

Provide frontline operational support during site go-live and ramp activities.



Continuous Improvement

Identify opportunities to:

Improve workflow efficiency

Increase reporting automation

Improve dashboard functionality

Enhance user experience

Increase system adoption

Support implementation of continuous improvement initiatives aligned to operational performance objectives.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Preferred Qualifications

Experience with:

Manufacturing Execution Systems (MES)

SAP, Oracle, NetSuite, or similar ERP platforms

CMMS platforms

Warehouse Management Systems (WMS)

Learning Management Systems (LMS)

Power Platform solutions

Preferred industry experience:

Data Center Infrastructure

Advanced Manufacturing

Semiconductor Manufacturing

Hyperscale Technology Environments

Industrial Operations

Lean, Six Sigma, PMP, Agile, or similar operational improvement certifications are highly desirable.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.