Patient Referral Coordinator

A growing specialty medical group is seeking a Patient Referral Coordinator to support high-volume patient intake and scheduling operations. This role is critical in ensuring a seamless experience for new patients by coordinating referrals, verifying insurance eligibility, and scheduling appointments efficiently and compassionately.

Key Responsibilities
- Manage incoming referrals and convert them into patient records within the EMR system (eClinicalWorks)
- Verify insurance coverage, referral requirements, and authorization details (including primary/secondary coverage and claims information)
- Handle high-volume inbound calls (approximately 40/day) on the dedicated new patient line
- Schedule new patient appointments in accordance with clinical guidelines and provider availability
- Communicate clearly and empathetically with patients, including educating them on appropriate care pathways (e.g., benefits of seeing a Nurse Practitioner based on diagnosis)
- Prioritize and coordinate scheduling for referring partner offices, maintaining strong relationships with ~10 external clinics
- Ensure accuracy and compliance with internal processes and payer requirements
- Deliver exceptional customer service and go above and beyond to support patient needs

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- 3+ year of medical scheduling, referral coordination, or front office experience in a healthcare setting
- Strong understanding of insurance verification, referral processes, and authorizations
- Experience working with EMR systems (eClinicalWorks preferred)
- Ability to thrive in a fast-paced, high-call-volume environment
- Excellent communication and interpersonal skills with a patient-first mindset
Highly organized with strong attention to detail

- Neurology, Primary Care, Urgent Care outpatient experience

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.