Triage Medical Assistant

A busy specialty care practice is seeking a Certified Medical Assistant (CMA) to support the triage function within a high-volume clinical environment. This role is responsible for handling urgent patient calls, coordinating communication with providers, and ensuring timely follow-up on clinical inquiries.

Key Responsibilities
- Manage high-volume inbound calls (approximately 60–80/day), including urgent patient concerns
- Perform triage responsibilities by gathering detailed patient information and accurately documenting messages for providers
- Handle pharmacy-related calls, including refill requests and clarifications
- Communicate with primary care and urgent care offices regarding patient needs and coordination of care
- Escalate urgent or time-sensitive matters appropriately to clinical staff/providers
- Maintain accurate and thorough documentation in the EMR system (eClinicalWorks)
- Provide professional, calm, and patient-centered communication in all interactions

Monday-Friday 8AM-5PM in Chandler, AZ

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- Active Certified Medical Assistant (CMA) certification required
- Prior triage experience in a medical office or clinical setting strongly preferred (Primary care, urgent care, neurology, oncology)
- 2+ years as a Medical Assistant (someone eager to grow and do well in their next role)
- Ability to manage high call volumes with urgency and accuracy
- Strong clinical judgment and understanding of patient care workflows
- - Excellent communication skills and ability to multitask effectively
Familiarity with EMR systems (eClinicalWorks preferred)

- Experience working in Neurology

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.