Job Description
Insight Global is seeking an IT Support Specialist (Tier 1) for a leading consumer goods/manufacturing client. This candidate will be responsible for providing first-tier support to internal customers through a ticketing system, managing a high volume of requests, and resolving a wide range of hardware and software issues. This individual will play a critical role in day-to-day IT operations, including patching support, ticket backlog cleanup, and onboarding/offboarding processes. The technician will also assist with new projects and help facilitate the implementation of new hardware such as computers, printers, and scanners. The ideal candidate is highly organized, adaptable, and customer-focused, with the ability to work independently. Flexibility is key, as this role may require evening, weekend, or rotating after-hours support.
This is a contract till end of year with extensions and a hourly rate of $23-$27/hr.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 1-2 years of experience with end-user desktop support (hardware & software troubleshooting)
- Exposure to warehouse/operations technology environments
- Warehouse Management Systems (WMS)
- Hands-on experience supporting:
Multi-function printers, Zebra printers
Scanners, RF devices
- Device patching & remediation
- Proficiency with Windows laptops/desktops
- Experience with ticketing systems and managing high ticket volume
- Active Directory (password resets, user support)
- Strong multitasking skills (tickets, clean-up work, and project support)
- Excellent customer service and communication skills
- Comfortable working independently and in ambiguous environments
Nice to Have Skills & Experience
- Experience with Ivanti ticketing system
- Experience supporting iOS & Android devices
- Experience with multimedia and video conferencing equipment
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.