Job Description
Insight Global is seeking a WMS Support Technician to support day-to-day operations within a fast-paced distribution center. This role will focus on maintaining and troubleshooting the Manhattan WMi Warehouse Management System (WMS), which is responsible for core warehouse functions such as inventory management, order fulfillment, receiving, picking, packing, and shipping.
This is a hands-on, onsite role where the technician will work directly on the warehouse floor to support both system functionality and end users. The ideal candidate will be responsible for resolving issues within Manhattan WMi, supporting warehouse devices such as RF scanners and label printers, and ensuring minimal disruption to operations.
This person will partner closely with warehouse operations and IT teams to quickly diagnose issues, minimize downtime, and keep warehouse workflows running efficiently. This is a 6 month contract with extensions with a pay range of $30-$35/hr
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
2–3 years of experience in an L1–L2 IT Support or Technical Support role
Hands-on experience supporting technology in a warehouse, distribution center, or manufacturing environment - Including RF scanners, label printers, and workstations
Experience supporting the Warehouse Management System (WMS), Manhattan WMi (IBM i / AS400)
Strong troubleshooting experience with:
WMS platforms (inventory tracking, order processing, warehouse workflows)
SAP or similar ERP systems
AS400 / IBM i environments
Ability to identify and resolve issues that impact picking, packing, and shipping operations
Strong communication skills supporting both technical teams and warehouse end users
Ability to work in a fast-paced, high-volume warehouse environment
Nice to Have Skills & Experience
Experience with system configuration or setup
Background supporting high‑volume distribution or fulfillment centers
Experience working with cross‑functional IT and operations teams
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.