Job Description
Insight Global is hiring User Study Moderators to support a consumer electronic and life science research initiative. In this role, you’ll collaborate with cross‑functional teams to execute data collection activities and deliver high‑quality research experiences for participants.
Location: Phoenix metropolitan area
Schedule: 5 days per week, day shifts between Monday–Sunday
Project Duration: April – Sept, with potential for additional extensions
What You’ll Do
As a User Research Moderator, you’ll play a hands‑on role in day‑to‑day research operations by demonstrating prototype devices to consumers across the Phoenix metropolitan area. This role requires traveling to 5–6 locations per day with fellow team members to train and support study participants.
Additional tasks include:
-Operating, maintaining, and troubleshooting prototype hardware and technical equipment used for data collection
-Real‑time technical support to participants by troubleshooting prototype devices and clearly guiding users through technical challenges
-Identifying and resolving study execution issues in real time and implementing corrective solutions as needed
-Supporting research teams to ensure participants are well equiped to work with prototypes individually and data is collected accurately
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Education: B.S./B.A. or M.S./M.A. in Engineering, Physics, Computer Science, Human Factors, Psychology, or related STEM fields.
Experience: Prior experience with usability studies, or hardware/software troubleshooting
Travel: Willingness to travel locally around the Phoenix metropolitan area
Drivers License and personal vehicle required
Skills: Strong analytical, problem-solving, and organizational skills, with excellent written and verbal communication abilities.
Nice to Have Skills & Experience
consumer product/hardware testing experience preffered
Strong Interpersonal Background, Ex: customer service/retail etc.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.