Senior Call Center Representative

Insight Global is hiring Senior Call Center Representatives for our client, who is a global crypto and Web3 platform. Our client is setting up operations for a new contact center in Tempe, AZ, where these individuals will serve as a frontline support for credit card customers via phone, chat, and email. These individuals will handle inquiries, resolve issues, and ensure a seamless client experience in a fast-paced contact center environment. The responsibilities for this role include, but are not limited to:

-Respond to customer inquiries with professionalism and accuracy
-Recommend solutions and document interactions
-Escalate complex issues appropriately
-Stay updated on policies and procedures
-Ensure compliance with regulations
-Maintain excellent attendance and shift adherence
-Communicate clearly and empathetically
-Embrace feedback and multitask effectively

This is a 6-month contract-to-hire position with an hourly pay of $30/hr.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

● High School Diploma, GED, or equivalent required.
● Minimum 10 years of customer/client service experience, in a contact center or financial services
environment.
● Experience leading/managing a team

● Experience in the banking or financial industry.
● 5+ years of client service experience.
● Associate Degree or higher

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.