Senior Workforce Management Engineer

We are seeking a high-impact Functional Lead with strong technical knowledge to drive the end-to-end scheduling and labor forecasting capability for Workforce Management. This role will lead business discovery, process and solution design, and delivery execution (configuration/build/integration/testing) across scheduling, forecasting, staffing plans, and related analytics. The ideal candidate blends deep functional expertise in WFM (forecasting demand, staffing, schedule generation, rules/compliance), strong hands on experience customizing and configuring WFM applications like Infor, UKG, Legion etc, with technical understanding (data flows, integrations/APIs, reporting/analytics), enabling them to identify the right solution, translate business needs into scalable designs, and partner effectively with engineering/architecture to deliver. Responsibilities include but are not limited to:
-Drive fit-gap analysis across vendor/product options and current-state tools; recommend the “right” functional approach (process + platform configuration) with clear tradeoffs and decision rationale.
-Design forecasting workflows and operating model (inputs, assumptions, scenarios, overrides, governance) to produce reliable demand and staffing plans.
-Define scheduling design patterns: shift templates, rules, segment windows, trial schedule sets, and schedule optimization constraints; ensure designs support business realities and compliance.
-Establish solution guardrails for accuracy, auditability, and transparency (e.g., how totals are validated, how exceptions/anomalies are handled, how “what-if” analysis is performed).
-Partner with engineering/technology leads to convert functional designs into configuration and build plans (configuration, custom extensions, reporting, automation, integrations)
-Own functional delivery. This includes configuring and customizing vendor applications to meet business needs.
-Drive end-to-end lifecycle execution for enhancements, defects, and releases; ensure documentation and artifacts are maintained in standard tracking tools and processes.
-Define reporting and analytics needs across forecasting accuracy, staffing vs. plan, schedule adherence/coverage, and operational outcomes; partner on dashboards and operational reporting.
-Serve as the functional point leader across HR, operations, and technology teams, driving alignment, decisions, and adoption.
-Support training strategy and enablement materials for business users (planners, schedulers, managers), ensuring new processes and tools are understood and adopted.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

-9+ years experience delivering Workforce Management solutions with deep exposure to forecasting, staffing, and scheduling (hands-on functional leadership)
-Strong understanding of WFM scheduling constructs (rules, templates, shifts, optimization constraints) and forecasting concepts (demand modeling inputs, scenarios, overrides).
-6+ years experience configuring and debugging WFM solutions.
-3+ years experience collaborating with SaaS vendors to deliver business needs.
-Excellent communication and stakeholder leadership skills; able to drive decisions, manage competing priorities, and influence across levels
-Experience with agile methodologies, change management, and vendor negotiations

-Experience with WFM platforms such as Infor WFM/Workbrain, UKG, Legion, or similar enterprise scheduling/forecasting tools
-Experience integrating WFM with HR systems (e.g., Workday as a source of worker data) and downstream consumers of schedule/time data.
-Experience with emerging technologies like AI in WFM, automation, and digital employee experience platforms.
-Reporting/analytics exposure (e.g., dashboards/operational reporting) and comfort collaborating with BI teams/tools.
-Experience working in large, matrix organizations
-Familiarity with Agile delivery (Jira/user stories), project governance, and release/change management.
-Demonstrated success in leading WFM strategy and execution during mergers, acquisitions, or divestitures.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.