Job Description
The OCM Analyst will support the OTC Modernization project by driving change management activities across National Accounts (NA) and Field phases. This role will focus on communications, engagement, and readiness efforts to ensure successful adoption of new processes and tools.
Key Responsibilities:
Communications & Engagement
• Own updates to communications & engagement plan
• Draft and send communications, including 30-day outlooks
• Develop and manage distribution lists
• Support OTC Monthly Newsletter
Testing Event Support
• Coordinate communications and engagement logistics for SIT, UAT NA, and UAT Field
• Analyze survey feedback and translate into actionable change/training plans
Change Champion Network (CCN) Support
• Schedule and coordinate CCN meetings
• Develop monthly CCN materials and manage distribution
• Maintain SharePoint / OTC Homepage with current content
Project Background:
The Order to Cash project is very complex and is implementing multiple applications to streamline the OTC processes. We are currently in the Construct phase of the project which means application development and data conversion are underway to prepare for our upcoming System Integration Testing (SIT) testing event slated to begin on Jan 12.
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Required Skills & Experience
• Proven track record in Change Management
• Self-starter with ability to lead and own responsibilities
• Detail-oriented and organized
• Strong written and verbal communication skills
• Experience running a Change Champion Network
• Hands-on approach: writing comms, creating presentations, tracking plans
• Ability to analyze metrics (readiness, adoption, training effectiveness)
• Change Management/Training background
• 3-5 years’ experience in either Change Management, Training or Both
• Self-starter, picks up information quickly and proficiently
Nice to Have Skills & Experience
• Order to Cash knowledge
• Oracle or other application experience (Salesforce, Workday, Reporting tools)
• Project Management experience
• Experience in both Corporate and Field environments
• Testing event support experience
• SharePoint experience
• Familiarity with AI tools
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.