Insight Global is looking for a Project Success Representative for a full time permanent position based in Scottsdale, AZ. This resource plays a key role in project and emergency response crew accommodation needs. The role is responsible for ensuring success during the project life cycle, coordinating with Customer Experience to ensure coverage for afterhours, arranging room requirements with supplier partners, and providing customers with a positive consultative experience.
Responsibilities include:
Project Coordination
· Successfully run a multitude of projects concurrently while ensuring a high level of quality across your customer portfolio with little supervision
· Ensure follow-up on all assigned action items, including product task requests, customer large crew booking requests, providing daily reports as required by customers
· Relay valuable customer feedback on product enhancements, attend product review meetings
and assist in quality testing new product features
· Develop a full understanding of the Crew Travel and Emergency Response Industry and how the organization can solve challenges using technology
· Identify strategies for automating and implementing efficient work management processes
· Develop strong working relationships with external client personnel, anticipating client needs and communicating with external Suppliers to ensure project success
· Collaborate with internal stakeholders in Business Development, Product, Marketing, Customer Experience, Finance and Supply as necessary to achieve project goals
Register for and attend conferences to promote the organization and expand customer success knowledge
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
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https://insightglobal.com/workforce-privacy-policy/ .
· 3+ years experience in onboarding, customer service or travel management
· Detail oriented, self-starter who is eager to learn new skills and concepts
· Proficient in Excel formulas and pivot tables
· Experience working in one of the following industries: software as a service; hospitality; travel management; travel agencies; workforce accommodations
· Experience coaching, training, or educating that involves tailoring your message to the audience
· Willingness to learn the key processes related to booking and managing crew travel in the emergency response or large project business sectors
· Willingness to learn basic terminology and process flows related to approving, tracking, and reporting on costs. You dont need to be an accountant or administrator, but you cant be afraid of talking to those types of people about these types of things
· Must be willing to travel as required
· Must be fluent in English both oral and written.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.