As a service technician, you will receive calls from the Service Resource Center detailing equipment or system malfunctions. Your role involves contacting customer representatives to identify problems, diagnosing issues, and performing repairs on electronic fire alarm systems and other building systems at customer sites. You will follow troubleshooting procedures, refer to technical manuals, and service various Fire & Life Safety systems, including SimplexGrinnell. Reading and interpreting blueprints, diagrams, and operational manuals is essential. Excellent customer service is crucial, as you will communicate with district staff and customers to ensure satisfaction. You will complete service acknowledgements using smart devices, obtain customer signatures, participate in on-call rotations, mentor team members, and provide solutions to improve building efficiencies. Other duties may be assigned as needed.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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Nicet II - Highly Preferred
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.