Insight Global is seeking an experienced Business Analyst to work remotely for one of our clients in the hospitality industry in Phoenix, Arizona. This person will be joining the Loyalty Team, and will serve as a crucial bridge between business stakeholders and technical teams, translating strategic objectives into actionable requirements and user stories.
Key Responsibilities
Partner with loyalty program stakeholders to gather, analyze, and document detailed business requirements.
Create comprehensive user stories and acceptance criteria for development teams.
Facilitate workshops and meetings to elicit requirements from cross-functional teams.
Map current and future state business processes related to the loyalty program.
Identify gaps between business needs and system capabilities.
Develop functional specifications and process flow documentation.
Support UAT activities and business readiness.
Manage requirements traceability throughout the project lifecycle.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available
here.
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Bachelor's degree in business, IT, or related field.
5+ years as a Business Analyst, preferably in hospitality or loyalty programs.
Proficient in Agile methodologies and writing user stories.
Excellent facilitation, communication, and presentation skills.
Ability to translate complex business needs into technical requirements.
Strong analytical and problem-solving skills.
Experience with requirements management tools (Jira, Office).
Understanding of loyalty program mechanics and customer engagement strategies.
Knowledge of hotel operations and hospitality systems is highly desirable.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.